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Shenzhen Airlines staff travel & standby
All staff travel on Shenzhen Airlines must be on e-tickets, and many codeshare flight number ranges are excluded. Through check-in isn't available, and when several airline employees are on one flight, check-in time decides who boards and who gets upgraded or downgraded. Staff Airlines shows estimated open seats on Shenzhen Airlines flights before you go.
Rules for staff travel
Source: Shenzhen Airlines staff travel rules published in the FlyZED directory.
Flights you can't use
These codeshare flight numbers (inclusive) are excluded; the operating airline is shown:
- 1000–1999: Air China
- 4000–4999: Air China
- 3001–3100: Shandong Airlines
- 3101–3200: Kunming Airlines
- 3201–3250: All Nippon Airways
- 3301–3350: Asiana Airlines
- 3401–3450: EVA/UNI Airlines
- 3501–3550: TransAsia Airways
Charter flights ZH9965/6 SZX–WNZ, in either direction, are excluded too.
Visas and travel documents
On international trips you need a valid passport and the right visas for your destination and for every scheduled stop on the way, in case you have to be offloaded.
Baggage
Check the Shenzhen Airlines website for the latest rules:
- Checked baggage: globalpage.shenzhenair.com
- Cabin baggage: globalpage.shenzhenair.com
Check-in
On the day of travel, check in at the airport check-in or standby counter: that's where you choose your seat, drop your bags and get your boarding pass. Bring the valid ID you used to book the ticket.
Counter times vary by airport. Arrive 2 hours early for domestic flights; 3 hours is recommended for international flights. The local airport's deadline applies. Latest check-in times: globalpage.shenzhenair.com
Through check-in isn't available. Leave yourself enough time at every stop to land and check in again.
Boarding, seats and upgrades
- When two or more airline employees are on the same flight, the time you checked in at your departure airport decides the order for boarding, offloading, upgrades and downgrades.
- You can't request a seat. If the flight is open, the check-in agent may ask whether you'd like an aisle or a window, depending on availability.
- A seat given to you at check-in can still be changed if paying passengers need it. If check-in staff, cabin crew or flight crew ask you to move, you must.
- Don't ask any Shenzhen Airlines staff for an upgrade. If your cabin of eligibility is full on the day, you are automatically considered for the next cabin up, depending on commercial and operational needs and on meeting that cabin's dress code.
Special services, children and pets
- Special meals can't be pre-booked. If you or anyone travelling with you needs a special diet, bring enough of your own food for the whole flight.
- Infant safety seats can't be used on board on rebate tickets.
- Children under 16 can travel on a rebate ticket only with an adult on the same type of rebate ticket.
- No special services are available on standby travel.
Dress code
A dress code applies to rebate passengers, and you must dress for the cabin you are eligible for.
- Sportswear, beachwear and other very casual clothes aren't accepted in any cabin.
- Smart national dress or a company uniform is fine in every cabin.
Changes and refunds
Buy every ticket you and your nominees are likely to need for the whole journey before you leave home: local stations can't issue rebate tickets.
Good to know
- All travel on Shenzhen Airlines must be on e-tickets.
- Only Shenzhen Airlines employees are allowed in the flight deck.
- Comprehensive travel insurance is strongly recommended. The airline can't offer free special arrangements if you are injured or fall ill while away, or if you lose money, documents or belongings.
Shenzhen Airlines destinations for staff travel
13 airports in 9 countries.
Main airport
- Shenzhen SZX12 destinations from here
All 13 airports
China 3
Hefei HFE, Shenzhen SZX, Xi'an XIY
Japan 2
Osaka KIX, Tokyo NRT
Malaysia 2
Kuala Lumpur KUL, Penang PEN
Other countries
Metro Manila MNL (Philippines), Singapore SIN (Singapore), Seoul ICN (South Korea), Taiwan Taoyuan TPE (Taiwan), Bangkok BKK (Thailand), Hanoi HAN (Vietnam)
Questions, answered
Can I check through to my connection on Shenzhen Airlines?
No. Through check-in isn't available, so leave time to check in again at each stop.
How early should I get to the airport for a Shenzhen Airlines flight?
2 hours before domestic flights; 3 hours is recommended for international flights. The local airport's deadline applies.
Can I get an upgrade on Shenzhen Airlines?
Don't ask for one. If your cabin is full, you are automatically considered for the next cabin up, depending on commercial and operational needs and that cabin's dress code.
Which Shenzhen Airlines flights can't I use?
Codeshare flights in the excluded number ranges, such as 1000–1999 and 4000–4999 operated by Air China, and charter flights ZH9965/6 SZX–WNZ.
Which airlines can I fly on ZED fares?
It depends on the ZED and interline agreements of the airline you work for. In Staff Airlines, the partner airlines filter shows only the flights you can board.
Airline rules change often and this summary may be out of date. Always confirm important details with Shenzhen Airlines’s staff travel department or in the booking tool you use before you travel. Staff Airlines is not responsible for denied boarding, missed flights or other losses. Found a mistake? Let us know.
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