HK Express staff travel & standby

Charter flights can't be used.

You need proper travel documents, including valid visas or entry permits where required, for every country you travel to or through.

Enter your name in English exactly as it appears on the passport or travel document you will travel with. A name change fee applies even to minor corrections, at HK Express's discretion.

• Checked: Industry Discount passengers can check one bag of up to 32 kg for free.
• Cabin: all ID passengers can take one small bag plus one piece of cabin baggage, together under 7 kg.
• Both checked and cabin bags must stay within the standard size limits.
• Anything above your allowance is charged at check-in.

The general baggage guidelines and the latest arrangements are on www.hkexpress.com.

The check-in counter closes 1 hour before departure. HK Express recommends arriving at the airport at least 3 hours before departure; elsewhere in its rules it gives at least 2 hours.

Hong Kong International Airport: from 10 June 2026 (4 am Hong Kong time), HK Express check-in and bag drop moved to Terminal 2 (T2), Aisle U, and the counters in the Terminal 1 departure hall closed. Arriving HK Express flights still use Terminal 1, and immigration, customs, baggage claim and the arrival hall are unchanged.

Through check-in isn't available.

• ID passengers under 16 must travel with an adult holding the same type of ticket.
• Food and drinks brought from outside can't be consumed on board, and ground staff may stop you from taking them on. Hot and cold meals, drinks and alcoholic beverages are for sale from the onboard menu.

The dress code is neat casual, and you are expected to be well groomed.

On staff leisure travel, never let your behaviour affect the service to revenue passengers. Airport staff and cabin crew will do their best to help you, but serving revenue passengers comes first. Follow this code of conduct:

• Be courteous to everyone you deal with.
• Respect on-duty airline staff by cooperating and following the leisure travel terms and this policy.
• Make sure employees, retirees and travel nominees have read and understood the conduct rules and dress code before any trip.
• Stay unobtrusive, and never get involved in a conflict that creates a scene in front of customers.
• Don't draw attention to the fact that you are travelling on an ID ticket.
• Follow all crew instructions and behave appropriately on board.

The airport representative makes the final decision in any dispute over onloading priority. Arguments at the check-in counter or in front of other passengers won't be tolerated.

For questions, contact UO Staff Travel at [email protected], Monday to Friday, 9:00 a.m. – 5:45 p.m. HKT, except public holidays.