TAP Air Portugal staff travel & standby

Listing is required on all TP flights, including TP flights operated by PGA/NI Portugália Airlines. Double listings aren't accepted.

• If you bought your ticket in myIDTravel, you were listed when you bought it.
• If you change the original booking, list again at https://www.myidtravel.com/myidlisting/ before the flight departs.
• If you can't get into myIDTravel, contact your own Travel Office.
• Cancel, change or refund a myIDTravel ticket only in myIDTravel: never through TAP apps, check-in counters, the TAP website or any other channel. If you cancel any other way, TAP can't guarantee your refund.

Travel partners (ZPA), where your agreement includes them, can never travel alone: no exceptions. They must fly with the employee for the whole journey, with the same travel status (confirmed or standby). Family members and parents (if included) don't count as travel partners and may fly on their own.

New to myIDTravel? Login, app and listing ›

Code-share flights that aren't operated by TP or PGA/NI aren't part of the ZED, MIBA or ISTA agreements. There are no embargoes at the moment.

Getting your passport, visas and vaccination certificates, and checking that they are valid, is up to you before the trip starts. TAP isn't responsible for missing or invalid documents, and any fine TAP gets because of them is passed on to you.

• On international trips you need a valid passport and the right visas for your destination and for every scheduled stop on the way, in case you are offloaded there.
• Some countries require Advance Passenger Information (API). TAP needs it from you before check-in.
• If you don't meet these requirements, your listing or booking will be cancelled.

Current requirements are on www.flytap.com.

You get the same allowance as a full-fare passenger, but your bags travel only if there is space and the flight's weight limits allow it.

• Excess baggage follows the full-fare rules and must be paid in full at the normal rates.
• Allowances, cabin baggage rules and excess rates are on www.flytap.com.

Check-in times depend on the departure airport: look them up on www.flytap.com. If none is given, check in at least 60 minutes before departure.

• Domestic flights: 1 hour before departure.
• Flights within the Schengen area (Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic and Sweden, plus non-EU Iceland and Norway): 1 hour before departure.
• Flights to non-Schengen countries in Europe: 90 minutes before departure.
• Intercontinental flights: 90 minutes before departure.

Through check-in to your connection works for confirmed MIBA tickets. On standby it is sometimes not available, so leave enough time at every stop to land and check in again.

You can't request a seat on an ID ticket.

• Special meals can't be pre-booked on ID tickets.
• Children under 16 can travel on an ID ticket only with an adult on the same type of ID ticket.
• Taking a dog to the USA: since August 1, 2024, the US Centers for Disease Control and Prevention (CDC) apply new rules because of the risk of rabies. See https://www.cdc.gov/importation/dogs/
• TAP's rules for assistance animals: flytap.com
• TAP's rules for pets: flytap.com

TAP applies its dress code to every ID passenger. Dress as you would for the office, or smart casual, and make sure your outfit suits the cabin you are eligible for. Sportswear, beachwear and other very casual clothes aren't accepted in any cabin. Behave so that paying passengers aren't disturbed and ground staff and crew can focus on them. If your clothes aren't right for your cabin, you may be refused travel.

Refunds are requested only in myIDTravel. To avoid errors, follow these steps:

1. Open your PNR and cancel the booking.
2. Click the refund request.

• A ticket can't be refunded once a year has passed since it was issued.
• You can't request a refund on the same day as the ticket's issue date and departure date.
• After your travel date, wait up to 3 days before requesting the refund in myIDTravel.
• Online refunds are processed automatically, and the money should reach you within 10–15 days, depending on your bank.
• Partial refunds and other cases that have to be handled offline are processed manually; the credit should arrive within 60 days of your request.
• The money goes back to the credit card used to buy the ticket. If it doesn't arrive, ask your credit card company to investigate (not your bank).
• Don't use a chargeback to get your money back.

Downgrades from business to economy: a refund of the class difference is possible only if the agreement between TP and your airline includes it. Request it in myIDTravel after you have completed the journey, and no later than 90 days after the last flight on the ticket. It is processed automatically.