Virgin Australia staff travel & standby

Make all bookings and changes in myIDTravel. Once you've booked, your eTicket is sent to the email address you gave.

For any ZED ticket question, email [email protected], 7 days a week, 6:00am–8:00pm (AEDT). Don't contact the Virgin Australia Guest Contact Centre about non-revenue travel: they can't help.

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Long-haul flights VA01–VA29 (weight system):

• Carry-on in Economy: 1 bag of 7 kg, plus one personal item.
• Carry-on in Business: 2 bags, 15 kg combined, plus one personal item.
• Checked baggage: 30 kg in Economy, 40 kg in Business.
• No single bag may weigh more than 32 kg (safety limit).

All other Virgin Australia flights:

• Carry-on depends on your cabin class; see the Virgin Australia Carry-on Baggage page.
• Checked baggage: 1 × 23 kg in Economy, 2 × 32 kg in Business.
• You can buy extra baggage in Manage Your Booking.

Long-haul flights VA01–VA29:

• Online check-in is for confirmed tickets only and opens 48 hours before departure.
• Airport check-in opens 3.5 hours and closes 1 hour before departure.
• In Australia (BNE, MEL, SYD, PER), check in at the Qatar Airways counters.
• In Doha, Economy check-in is in the main terminal; the departure boards show the zone or row.

Domestic flights:

• Online check-in opens 48 hours and closes 45 minutes before departure.
• Drop your bags at least 45 minutes before departure.
• If several Virgin Australia flights are on one PNR, all of them are checked in together.

Short-haul international flights:

• There is no online check-in.
• On a confirmed ticket, check in and drop your bags at least 90 minutes before departure.

On long-haul flights VA01–VA29 you may be able to travel in Business or Economy, depending on the reciprocal agreement with your airline.

Domestic flights:

• On standby you get a standby boarding pass, and seats are given out about 30 minutes before departure.
• On a confirmed ticket you get your boarding pass and seat at check-in.

Short-haul international flights: on standby, wait for your seat to be confirmed, about 60 minutes before departure, before you go through immigration and security.

On all flights other than VA01–VA29:

• Gates close 10 minutes before departure, and flights aren't held for late passengers.
• Refresh the Virgin Australia app to see whether you've been uplifted.
• You can ask for a printed boarding pass.

If you don't get a seat on your original flight, airport staff may move you to the next available flight the same day.

Make special service requests (SSR) in advance at [email protected].

Long-haul flights VA01–VA29:

• Help for blind or low-vision and deaf or hard-of-hearing passengers.
• Wheelchair (stairs/ramp, onboard or in the hold).

Other flights, on standby bookings:

• Help for blind or low-vision and deaf or hard-of-hearing passengers.
• Wheelchair (stairs/ramp, onboard or in the hold).
• Carer assistance.
• Young person travelling alone.
• Non-English speaker.
• Nervous flyer.
• Medical care required.

Other flights, also available on confirmed bookings:

• Meet & Assist.
• CPAP or other medical equipment.
• Service animal in the cabin.
• Battery-powered mobility devices.
• Portable oxygen concentrators.
• Cabin seat wheelchair assistance.

Not available on other flights: unaccompanied minors, special meals and pets in the cabin.

Long-haul flights VA01–VA29 require smart casual: neat, tidy, undamaged clothes that fit well. Children aged 12 and under may dress more casually.

Acceptable:

• Smart jeans or chinos without rips or distressing.
• Polo shirts, collared shirts or blouses.
• Dresses and skirts at or below the knee.
• Plain sneakers, closed-toe shoes or boots.
• Office-style sandals (not beachwear).
• National dress (formal or cultural attire).

Not permitted:

• Distressed or torn jeans.
• Activewear, gym wear or athleisure.
• Shorts of any kind.
• Flip-flops, thongs or beach sandals.
• Caps, hats or other headwear, unless religious or cultural.
• Revealing, sheer or see-through clothing.
• Clothing with offensive, vulgar or graphic slogans or images.

On all other Virgin Australia flights, the minimum is shoes, bottoms (shorts, pants or a skirt) and a top. Thongs and singlets are fine there, but offensive clothing means you'll be denied boarding.

You can't be rerouted: to change your routing, you have to buy a new ticket.

Refund rules apply to all Virgin Australia flights.

• Standby (space-available) refunds: submit them in myIDTravel, ideally right after your travel date, before the PNR is purged. Out-of-sequence refunds can take up to 12 weeks. Processing fees on partly used tickets aren't refunded.
• Downgrade refunds: request them within 7 days of travel. They exist only where Virgin Australia has a bilateral agreement with your airline; for VA01–VA29, check with your Staff Travel Office.
• Positive-space (confirmed) tickets: there's no refund if you don't cancel at least 24 hours before departure.
• Ticket expiry: ask for a refund within 3 months of the ticket being issued. After that the ticket expires and can't be refunded.

For more information, see virginaustralia.com or contact your airline's Staff Travel Office.

• Flights VA01–VA29 between Australia and Doha are operated by Qatar Airways on behalf of Virgin Australia.
• A standby Business Class ticket doesn't include lounge access. On flights other than VA01–VA29, you can buy a single-entry lounge pass separately.