Qantas staff travel & standby

A listing is required for all Qantas and Jetstar flights, and you may be refused travel without one.

Qantas flights:

• If you bought your e-ticket in myIDTravel and it was issued by Qantas (081 ticket stock), it is listed automatically when you book.
• If your e-ticket was issued by your own airline (not 081 stock), or you bought it directly from your airline, you have to list yourself at https://www.myidtravel.com/myidlisting/
• No myIDTravel login for your airline? Ask your staff travel office for the user ID and password.
• If listing in myIDTravel doesn't work, first check that your e-tickets were issued correctly. If it still fails and you are travelling soon, email [email protected] or call +61 1300 303 411 (option 1). Give the passenger names, your airline, the e-ticket numbers, and the flight and date.

Jetstar flights:

• Bookings made in myIDTravel and issued by Jetstar or Jetstar Japan are listed automatically when you book.
• To change a Jetstar or Jetstar Japan listing, contact Jetstar between 0600 and 2030 Australian Eastern Standard Time.

New to myIDTravel? Login, app and listing ›

You can't use QF flight numbers that aren't flown by Qantas or Jetstar aircraft, that is, codeshare services. There are no embargoes at the moment.

• In Economy you get the normal commercial Qantas Economy allowance; full details are on qantas.com.
• In Business the allowance is 40 kg.
• No single checked bag can be heavier than 32 kg (70 lb).
• All cabin bags, musical instruments included, must fit under the seat in front of you or in an overhead locker.
• Qantas may refuse a bag that isn't packed properly and securely, even if it is within the limits.
• On Jetstar and Jetstar Japan the checked allowance is 20 kg. You can buy extra baggage through the Jetstar Tradeline; have your booking details ready.
• If you go over the allowance, you pay the excess baggage charges.

The Qantas App is the preferred way for staff travellers to check in. Add your booking with "Add Trip". Qantas flight loads show in the app within 72 hours of departure. You can also check in through Manage Booking on www.qantas.com, but loads aren't shown there.

Online check-in timing:

• Australian domestic and Trans-Tasman flights: check in online within 2 hours of departure.
• Other international flights: check in online within 4 hours of departure.
• If you check in earlier than this, you are checked in as standby and need to refresh the app to see whether you've been given a seat.

If you can't check in online, check in at the airport:

• Sydney T1 (International): Qantas flights QF1–QF399, at the Economy check-in desks.
• Sydney T2 (Jetstar Domestic): Jetstar domestic flights.
• Sydney T3 (Qantas Domestic): Qantas domestic flights QF400–QF1599 and QantasLink flights 1600 and above. Use a check-in kiosk and follow the on-screen steps.
• Other Australian airports: use a self check-in kiosk for domestic flights, or the Economy counters where there are no kiosks.
• International airports: use a self check-in kiosk where there is one (not every airport has them), otherwise the Economy desks.

Through check-in isn't available on standby (space available, subload or ID) tickets. Leave enough time to land and check in again at every connection, and make sure you carry the right documents.

Qantas has Economy and Business cabins.

• You can't request a seat, on duty or personal travel. If the flight is open, the check-in agent may offer you an aisle or window, depending on the commercial load.
• Even with a seat assigned at check-in, you can be moved, including after you board, if commercial needs require it.
• Upgrades are handled at the airport when you hold a Business Class ticket.

• Special meals aren't available to any rebate passenger, on duty or personal travel. If you have dietary needs or won't eat what is likely to be served, bring your own food and drink.
• Children under 16 can't travel on any staff travel rebate ticket unless an adult on the same type of rebate ticket travels with them.

Keep a high standard of dress and grooming: neat, clean and conservative. These rules apply when you board and when you get off. If you don't meet them you may be refused boarding or an upgrade; local airport management makes the final call.

Acceptable:

• smart casual clothes
• clean, neat sports or training shoes, including sneakers and sandshoes
• jeans without frayed hems, rips or holes
• pants, capris, chinos
• dress shorts close to knee length
• smart national dress
• t-shirts with or without a collar, shirts, blouses and polos
• smart sandals with a closed heel or ankle strap
• on long-haul flights, you may change into a tracksuit after take-off

Not acceptable:

• thongs or flip-flops
• Ugg boots
• bare feet
• sandals without a closed heel or ankle strap
• gym wear from head to toe
• beachwear, including singlets and boardshorts
• sleepwear
• clothes with offensive images or slogans
• revealing, dirty or torn clothes
• hi-vis work wear

Qantas tickets:

• Fully unused e-tickets are refunded automatically.
• Partly used e-tickets are refunded manually, which can take up to 8 weeks from your request.
• Downgrade refunds are manual and can take up to 4 weeks. Email your boarding pass, booking reference, ticket number and passenger details to [email protected].
• Not every airline with a Business Class agreement can claim downgrade refunds; your staff travel department can tell you if yours can.
• E-tickets issued more than 1 year ago can't be refunded.

Jetstar and Jetstar Japan bookings:

• Unflown future segments are refunded through myIDTravel.
• Past segments are refunded manually, which can take up to 4 weeks. Email [email protected] or call the Jetstar Tradeline, open 7 days a week, 0600–2030 Australian Eastern Standard Time.
• Bookings issued more than 12 months ago can't be refunded.

Qantas strongly recommends comprehensive travel insurance. It can't offer free special arrangements if you get injured or ill while away, or lose money, documents or belongings.