EVA Airways staff travel & standby

A listing is required for all space-available (standby or subload) travel. Without one you will be denied check-in.

• Listings must be made at least 3–8 hours before departure, as the reservation system closes at different times on different routes. Book and issue your ticket as early as you can.
• If you bought your ZED ticket in myIDTravel and the ticket number starts with 695 (EVA Air ticket stock), the listing is made automatically when the ticket is issued. You don't need to do anything else.
• If you bought your ZED ticket directly from your airline (ticket number not starting with 695), you must list through the EVA Air Call Center. Phone numbers of BR reservation offices are on www.evaair.com.
• You must be listed in "N" class.

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Codeshare flights not operated by EVA Airways Corporation and charter flights are excluded.

A listing doesn't mean there's no embargo. Before you travel, check embargoes on BR flights yourself on FlyZED or with your own staff travel office.

On flights to and from Europe and North America, payload sometimes has to be reduced because of weather, runway maintenance and the ongoing Russo-Ukrainian conflict. R2 standby travel on these flights may then be limited, even if there are empty seats, so have a backup plan.

You need a valid ticket and the right travel documents, including visas or entry permits where required, for every country you travel to or through, unless that country's authorities have granted an exemption.

• Your passport must be valid for at least 6 months.
• Visas and entry permits must be valid for your stay or longer, depending on the country's rules.
• If you don't meet these requirements, you may have problems at check-in and be refused entry.

• Long haul (to and from the US and Canada, Europe and Australia): 2 pieces, 23 kg each.
• Short haul (within Asia): 1 piece, 23 kg.

More baggage details: www.evaair.com/baggage/

Since 12 January 2023, you can check in for ZED travel in the EVA Air App. Download it from the Apple Store or Google Play and check in on the day you travel. EVA encourages employees and their families to check in in the app from 3 hours to 60 minutes before departure. The mobile check-in Q&A is at evaair.com

To change or cancel your trip, whether or not you got a seat, cancel your check-in in the EVA Air App at least 1 hour before departure. Make sure the name on your ticket matches your travel documents exactly.

Departing from Taiwan Taoyuan (TPE):

1. Check in in the EVA Air App 3 hours to 80 minutes before departure, using the passport scan to avoid typing errors.
2. If you get a seat in the app, download the e-boarding pass and use it for immigration and boarding. Drop your bags at the self-service bag drop in Terminal 2, counter 16 or 17. In peak hours (05:00–09:00 local time), or when self-service bag drop isn't working, you can also use the "Check-in" or "Bag Drop" counters. With no checked bags, be at the gate at least 30 minutes before departure so staff can check your documents.
3. If the app shows you as Standby, keep checking the app. If you still have no seat, go to CTR 18-8 / Staff Counter 1 hour before departure for the result.
4. If check-in in the app doesn't work, complete it at CTR 18-8 / Staff Counter at least 1 hour before departure.

Holders of an Infinity MileageLands card or an EVA Air co-branded credit card follow the same steps when travelling on ZED SUBLO tickets.

Departing from other airports:

1. Check in in the EVA Air App 3 hours to 60 minutes before departure, using the passport scan.
2. If you get a seat in the app, download the e-boarding pass for immigration and boarding, and check your bags at the BAG DROP counter. Some airports don't accept electronic boarding passes yet; some offer self-service bag drop (see evaair.com).
3. If the app shows you as Standby, go to the Bag Drop counter. If you can't check in in the app at all, go to the "Check-in" counter (at Bangkok Suvarnabhumi, the "Staff" counter).
4. At least 60 minutes before the flight, show your myIDTravel listing confirmation and your travel documents, including visas and any return or onward ticket.
5. If check-in isn't completed, come back to the counter at the time you're given, usually 40 to 60 minutes before departure, and follow the ground staff's instructions.

Ground staff usually tell you where to wait and when, because airport facilities and customs procedures differ. Counter closing times for each airport are on the Flight Information – Worldwide Airports page of the EVA Air website.

Through check-in isn't available.

Airline staff travelling standby can't request seats, and airline staff aren't allowed upgrades.

• Special meals aren't available to airline staff travelling standby.
• Unaccompanied minors can't travel on ZED tickets. Children under 16 can travel only with an adult holding a similar discounted ticket.

Dress in line with public standards of good taste, which normally means office wear or smart casual. If you don't follow the rules, you may be refused travel.

• Refunds can be requested only in myIDTravel.com, within one year of the ticket being issued.
• The money goes back only to the credit card used to buy the ticket.
• The myIDTravel coupon fee is refunded only if the ticket is completely unused.
• For a partly used ticket, check the refund status under Travel History in myIDTravel; once processed, it appears in the Notice box.
• Refunds take up to 8 weeks after you submit the request in myIDTravel, and may show on your statement later, depending on your card's billing cycle.