STARLUX Airlines staff travel & standby

STARLUX currently works only with NIET tickets, which means both listing and ticketing go through myIDTravel.

• A listing in myIDTravel is required for every STARLUX flight. Without one you will be refused travel.
• Listings are possible in T class only.
• When you buy a STARLUX ticket (stock 189), myIDTravel creates the listing for you and emails the confirmation to the address you entered when the ticket was issued.
• If your trip has several segments, it is strongly recommended to list for each one separately.
• If your plans change, change or cancel your listing in myIDTravel as soon as you can, so the airline doesn't waste meals.
• If you can't access myIDTravel, contact your own airline's staff travel team.

New to myIDTravel? Login, app and listing ›

• Codeshare flights not operated by STARLUX Airlines.
• Charter flights.

There are no embargoes on ZED travel.

You need a valid ticket and the right travel documents, including visas or entry permits where needed, for every destination country and every point on the way, in case you are offloaded there for commercial or other reasons. Passports, visas and entry permits must be valid under the rules of the country concerned. If they aren't, you may run into problems at processing or be refused entry, and STARLUX can deny you boarding.

Names can't be corrected at the airport. If the name on your booking doesn't match your travel documents, you may be refused travel.

Free checked baggage on a staff standby ticket:

• Adults and children, long-haul routes (to or from the US and Europe): 2 pieces of 23 kg each.
• Adults and children, short-haul routes (within Asia): 1 piece of 23 kg.
• Infants without their own seat, all routes: 1 piece of 23 kg.

General baggage information is on the STARLUX website: starlux-airlines.com

• Be at the check-in counter no later than 1.5 hours before the scheduled departure.
• If the airport has no dedicated staff counter, use the counter for Economy passengers.
• Have your booking reference, ticket number and travel documents ready.
• Through check-in isn't available.

More about airport check-in: starlux-airlines.com

Seat requests aren't possible on a staff standby ticket, and upgrades aren't available.

• Special service requests and special meals aren't available on a staff standby ticket.
• Children under 16 must travel with an adult on the same type of ticket.

Always wear clean, neat clothes. Nothing that could offend or distract other passengers: so nothing overly revealing or vulgar, and nothing that breaks common standards of decency.

How to behave:

• Don't disturb or inconvenience STARLUX's paying passengers, and don't take the attention of ground staff or cabin crew away from them.
• Don't discuss what you paid for your discounted ticket with paying passengers.
• Follow all instructions and decisions of STARLUX staff on duty.
• You may drink alcohol in moderation on board, but the cabin crew decide what is appropriate, as tolerance differs from person to person.
• Behave like any responsible traveler. Verbal or physical abuse of STARLUX staff isn't tolerated, and STARLUX can deny boarding to anyone who behaves this way.

• Refunds can be requested only on myIDTravel.com, within one year of the date the ticket was issued.
• The money goes back to the credit card you paid with.
• The myIDTravel coupon fee is refunded only if the ticket is completely unused.
• STARLUX processes a refund within 20 business days of receiving the request. How long it then takes to reach your account depends on your bank.