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Advanced Air staff travel & standby
Every Advanced Air flight requires a listing, made in myIDTravel when you buy your ticket: agents can't list you by phone or email. Standby passengers are boarded in order of check-in time, after Advanced Air's own employees and their eligible travellers. Staff Airlines shows estimated open seats on Advanced Air flights before you go.
Rules for staff travel
Source: Advanced Air staff travel rules published in the FlyZED directory.
How to list for standby on Advanced Air
Listings are required on all Advanced Air flights. They are made in myIDTravel at the time of purchase, and only there: agents can't make listings for other airlines' travellers by phone or email.
Don't contact Advanced Air's Reservations or Customer Relations/Refunds departments about non-revenue issues. For booking errors, refunds and contacts, open the ID Agreement page for Advanced Air in myIDTravel. For other questions, email [email protected].
Baggage
Full baggage rules: https://www.advancedairlines.com
- Checked bags are screened and may be physically inspected as the TSA requires, and you may be asked to show ID.
- Put your name on the outside of every bag; adding it on the inside too is recommended.
- Make sure you get a separate claim check for each bag and that it shows your final destination.
- Never pack valuables such as money, jewellery, laptops or phones, or important items such as medication, keys or travel documents, in checked bags.
- The list of prohibited items is on the TSA website.
Check-in
- At the gate: see an agent no later than 30 minutes before departure.
- Non-sterile (TSA) check-in closes 30 minutes before departure.
- Sterile (TSA) check-in closes 45 minutes before departure.
These cut-offs are not extended for non-revenue passengers.
Boarding, seats and upgrades
Boarding priority is set by check-in time. Advanced Air employees and their eligible travellers are accommodated first, then other airlines' space-available pass holders on ZED passes, then commuting flight attendants and pilots from other airlines.
If you don't get on, agents move you to the next available flight. If you don't show up, your name is removed from the standby list and you have to cancel your ticket in myIDTravel.
Special services, children and pets
Rules for pets, unaccompanied minors and additional assistance are on the Advanced Air website: https://www.advancedairlines.com
Dress code
The dress code is casual: you simply need to look neat and well groomed. Bare feet and lewd or inappropriate clothing are never acceptable. Use your own good judgement.
Changes and refunds
- Fully unused tickets can be refunded with the Ticket Retrieval/Refund button in myIDTravel. If the refund doesn't arrive within 7–10 business days, email [email protected].
- If you booked a round trip but flew only one segment, email [email protected] with your reservation code and flight details to get a refund.
- For other booking, rebooking and refund rules, open the ID Agreement section in myIDTravel and select Advanced Air.
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Contour AirlinesQuestions, answered
Do I need to list in myIDTravel for an Advanced Air standby flight?
Yes. Listings are required on all flights and are made in myIDTravel when you buy the ticket. Agents can't list you by phone or email.
How is boarding priority decided on Advanced Air?
By check-in time. Advanced Air employees and their eligible travellers go first, then other airlines' staff on ZED passes, then commuting crew from other airlines.
When does check-in close?
30 minutes before departure for non-sterile check-in and 45 minutes for sterile check-in. The cut-offs aren't extended for non-revenue passengers.
How do I get a refund for an unused Advanced Air ticket?
Use the Ticket Retrieval/Refund button in myIDTravel. If nothing arrives within 7–10 business days, email [email protected].
Which airlines can I fly on ZED fares?
It depends on the ZED and interline agreements of the airline you work for. In Staff Airlines, the partner airlines filter shows only the flights you can board.
Airline rules change often and this summary may be out of date. Always confirm important details with Advanced Air’s staff travel department or in the booking tool you use before you travel. Staff Airlines is not responsible for denied boarding, missed flights or other losses. Found a mistake? Let us know.
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