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Transwest Air staff travel & standby
All Transwest Air (4T) flights are operated by Rise Air, and your ticket, listing, changes and cancellations are all handled in myIDTravel. Some locations have limited access, so check the schedule first, and bring a passport or photo ID to check-in. Staff Airlines shows estimated open seats on Transwest Air flights before you go.
Rules for staff travel
Source: Transwest Air staff travel rules published in the FlyZED directory.
How to list for standby on Transwest Air
Use myIDTravel for everything: buying the ticket, listing, changing and cancelling.
Rise Air operates every Transwest Air flight. Some locations have limited access, so look at the schedule before you plan: https://riseair.ca/schedules
As the employee, you are responsible for making sure everyone travelling on your staff travel benefit knows these rules, and for checking them before each trip.
Flights you can't use
Charter flights can't be used on a staff ticket.
Visas and travel documents
Transport Canada rules require you to show a passport and/or photo ID at check-in.
Baggage
- Carry-on: two pieces per passenger, each no larger than 9 × 16 × 22.5 inches. The weight limit is 13 pounds.
- Rise Air has to enforce carry-on size limits under Transport Canada rules. A sizer at check-in shows whether your bags fit.
- Checked bags over the weight, size or piece limits are charged and travel only if space and weight allow.
The latest baggage rules are on https://riseair.ca/
Check-in
Airport check-in starts 1 hour before departure and must be finished 30 minutes before the scheduled departure time.
Special services, children and pets
- After booking in myIDTravel, call Rise Air Reservations at 1-800-667-9356 to add special requests to your listing, such as wheelchair assistance or a live animal. If you don't, tell the airport agents when you check in.
- If you travel with a live animal, bring your own hard-case kennel. Kennels don't count toward your carry-on or checked allowance and are charged and handled under the same rules as for paying passengers.
- Rise Air doesn't carry unaccompanied minors.
Dress code
Dress for the weather and the time of year in the places Rise Air flies. Airport Services staff enforce the dress standard and decide what is acceptable. If your clothes aren't suitable, you won't be accepted for boarding.
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Canadian NorthQuestions, answered
Do I use myIDTravel to list for a Transwest Air standby flight?
Yes. Ticketing, listing, changes and cancellations are all done in myIDTravel.
How much carry-on baggage can I take on Transwest Air?
Two pieces, each up to 9 × 16 × 22.5 inches, with a weight limit of 13 pounds. A sizer at check-in shows whether your bags fit.
When do I need to check in for a Transwest Air flight?
Check-in at the airport starts 1 hour before departure and closes 30 minutes before the scheduled departure time.
Can I request a wheelchair on Transwest Air?
Yes. After booking in myIDTravel, call Rise Air Reservations at 1-800-667-9356, or tell the airport agents at check-in.
Which airlines can I fly on ZED fares?
It depends on the ZED and interline agreements of the airline you work for. In Staff Airlines, the partner airlines filter shows only the flights you can board.
Airline rules change often and this summary may be out of date. Always confirm important details with Transwest Air’s staff travel department or in the booking tool you use before you travel. Staff Airlines is not responsible for denied boarding, missed flights or other losses. Found a mistake? Let us know.
Check Transwest Air loads before you go
See estimated open seats on Transwest Air flights in Staff Airlines. Free on iPhone and Android.
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